Question 1

How do I contact support?

Accepted Answer

Contact us at support@eatzino.com. For questions about a specific order, please include your order number.

Question 2

How can I become a courier?

Accepted Answer

Apply on eatzino.com/deliver – it takes about two minutes. We review your application and get in touch with you.

Question 3

I own a restaurant – how can I join Eatzino?

Accepted Answer

Register your restaurant via "Add your restaurant" at the bottom of the page. We'll review your details and help you get your menu online.

Question 4

How do I delete my account?

Accepted Answer

You can delete your account at any time in your profile settings or by contacting us at info@eatzino.com. More information is in our privacy policy.

Question 5

Where can I find allergen information?

Accepted Answer

Restaurants provide information on allergens and additives with their dishes. If you have an allergy or intolerance, please contact the restaurant before ordering.

Question 6

Something was missing or wrong – what can I do?

Accepted Answer

Sorry about that! Open the order in your order history, choose "Refund" and tell us what went wrong, ideally with a photo, within 24 hours. We'll check it with the restaurant and refund you if the complaint is justified.

Question 7

Can I cancel my order?

Accepted Answer

You can cancel free of charge in the app as long as the restaurant has not accepted your order yet. After that, preparation usually starts right away, so please contact the restaurant or our support.

Question 8

How can I track my order?

Accepted Answer

Open the order in "My orders". You can see its status and, once a courier is on the way, follow the delivery live on the map.

Question 9

Are there delivery fees or a minimum order?

Accepted Answer

Each restaurant sets its own delivery fee and minimum order value. You always see all fees before you place your order.

Question 10

How can I pay?

Accepted Answer

At the moment you pay in cash – on delivery or when you pick up your order. More payment methods are coming.

Question 11

Where does Eatzino deliver?

Accepted Answer

Enter your address to see which restaurants deliver to you. Not in your area yet? You can still order for pickup.

Question 12

How does Eatzino work?

Accepted Answer

Enter your address, choose a restaurant that delivers to you, add dishes to your cart and place your order. The restaurant prepares your food and a courier brings it to your door – or you pick it up yourself.

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